Delfast eBikes are designed and manufactured with the highest quality standards and tested throughout production. Every bike we sell is covered by Delfast's Limited Warranty which covers the bike against manufacturing defects.
The Company warrants to the original owner of each of its Delfast motorbike, when purchased directly from the Company, or an authorized retailer, that the Product is complete and that the functional parts will be free of defects for the periods and under the terms indicated below.
In the production of its bikes, the Company uses only high-quality components and innovative technologies. Still, every bike has a useful product lifespan and the Company’s warranty cannot suggest or imply that the frame or components of the Delfast bike can never be broken or will last forever. To ensure the legal rights of its customers the Company gives the following warranty on its products.
Warranty excludes tires, tubes, rims, spokes, brake pads, brake discs, drive belt, grips, keychain batteries, mirrors, kickstand, saddle and pedals.
The warranty period for the Battery Pack is twenty four 24 months.
Like any rechargeable battery, the battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. The Company warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or two years, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear.
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are very time-sensitive. The Company will not accept shipping damage claims later than 10 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete.
Whenever possible, report damage claims within 10 days of delivery to the Company’s customer service representative. Please contact us [email protected] or our authorized reseller.
DISCLAIMER: THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF THE COMPANY’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR DAMAGES ABOVE THE PURCHASE PRICE OF THE PRODUCT. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT SOLD BY THE COMPANY OR OTHERWISE. THE COMPANY IS NOT RESPONSIBLE FOR DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE OR ECONOMIC LOSSES BASED ON CONTRACT, NEGLIGENCE, OR PRODUCT LIABILITY IN ALL STATES THAT ALLOW EXCLUSION OF LIMITATION OF DAMAGES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND THOSE RIGHTS MAY VARY FROM PLACE TO PLACE. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS. WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, UNAUTHORISED ALTERATIONS, MODIFICATIONS, ACCIDENTAL DAMAGE AND DAMAGE FROM MISUSE OR NEGLECT.
No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of the Company regarding the Products or this Limited Warranty.
This Warranty applies only to the purchases which were made after November 5, 2021. The purchases which were made before November 5, 2021, are governed by the Warranty №1.
Effective Date: November 5, 2021